Support
How can we help?
Pick a topic and tell us what happened. We reply by email.
Following your request
Every request gets a number, and the answer reaches you by email. With the number and your address you can see where it stands at any time on the tracking page. Inside the app there is more — Account, then Help & support, keeps every request and every reply with your account, on any of your devices.
Your data
Sayble accounts are anonymous: there is no name, email or password behind them, and the account lives on the device. What we store and why is described in the Privacy Policy. To ask about your data, or to have it deleted, send the request through this form — and because accounts are anonymous, we may ask you to repeat it from inside the app so we can tell which account is yours.
Billing and subscriptions
Purchases are handled by Apple, not by us. Refunds, payment methods and cancelling a subscription are managed in your Apple Account settings, and Apple decides refund requests. What the plan includes, how energy renews and how diamonds work are in the Terms and Conditions, and we are happy to explain any of it.
Who you are writing to
Sayble is made by Sky Innovation SpA, a company incorporated in Chile. We are a small team, so replies are written by a person rather than generated, and they may take a little time. Every message is read. You can also write to support@getsayble.com.