Privacy Policy

Effective date: October 2026

This Privacy Policy describes how Sky Innovation SpA (RUT 77.372.286-2), a company incorporated in Chile — "we", "us" — handles information when you use Sayble, our professional-English application, and when you visit its website, getsayble.com.

Our starting point is simple: Sayble does not ask who you are. There is no email address, no password, no phone number, and no social login.

1. Anonymous by design

When you first launch Sayble, an anonymous account is created through Firebase Authentication. This account is a random identifier — it is not linked to your email, phone number, name, or any external identity, and we have no way to connect it to you as a person, unless you choose to add an email address to a support request (section 3).

Everything Sayble stores is associated with this anonymous identifier and exists so the app can work: your progress would otherwise be lost every time you closed it.

2. Information you provide

During onboarding and in your account settings, you may provide:

  • A display name — whatever you choose to be called inside the app. It is used only so the AI conversation partners can address you naturally. It can be a nickname and does not need to be your real name.
  • Learning context — your field (the area you work in) and your native language. These personalize your learning content. Onboarding also asks six short English questions to place where your practice begins; the app keeps the resulting starting level and which of the six you got right — not the options you chose — and the level then moves as your writing is measured. Nobody is asked to rate their own English.
  • A nickname — a short handle you choose during onboarding. It is the only thing that identifies you to other learners: the members of your league see your nickname, the name of your native language, your rank, your season XP and your league level, and nothing else about you. The nickname cannot be changed, and it is never shown alongside your display name.
  • Your role and the company you are aiming for — both optional, both free text in your own words. They are shown to the AI conversation partners as context so coaching and practice interviews speak to your situation. They are never verified, Sayble stores nothing about that company beyond what you typed, and you can change or clear them at any time in Account → Profile.
  • How you heard about Sayble — an optional question during onboarding, answered from a fixed list or skipped. It goes to analytics only, so we can tell which channels bring people who stay.
  • Preferences — such as your chosen narration voice, the app's appearance, and an optional difficulty setting for the material you are given.

3. Information created while you learn

  • Practice content — the messages you write and say in coach chats, interviews, and writing exercises, and the evaluations generated from them. These are stored with your anonymous account so you can resume sessions and review your reports. They are never used for advertising and never sold.
  • Voice recordings — when you choose to use the microphone, your audio is sent to Google's speech-to-text service to be transcribed, and the transcription is what the app keeps. Audio is processed to provide the feature, not to build voice profiles.
  • Learning activity — completed exercises, streaks, and progression level.
  • Subscription status — whether your trial is active or you have a Pro subscription. Payment itself is handled entirely by Apple; we never see your payment details.
  • Free-trial use per device — so that each device gets one free trial, Apple's DeviceCheck service keeps, for your device, a marker that its trial was used. It identifies neither you nor your account, and we cannot read anything else about your device through it.
  • Usage measurements — the energy each activity used, the energy and diamonds you have left, and the cost of each AI generation you trigger, recorded against your anonymous account so the app can show your energy and so we can monitor the service. We keep the measurement, not the content that produced it.
  • Practice score — the XP each completed exercise earns in the current season, derived from your completed content.
  • Purchase records — if you subscribe or buy diamonds, we store the Apple transaction identifier, the product purchased, its price and, for a pack, the number of diamonds it added, so a purchase can be confirmed once and cannot be double-counted. This identifier comes from Apple and does not reveal your Apple Account, your name, or your payment method.
  • Support requests — if you write to us, we keep your message and the subject you chose, and an email address only if you give one, so we can answer and you can follow the request. An email address you add to a request from the app is linked to your anonymous account for that request.

4. AI processing

Sayble's conversations, evaluations, translations, and grammar feedback are generated by Google AI services (Vertex AI / Gemini) on Google Cloud. The text needed for each feature — for example, the conversation so far, or the sentence you asked to translate — is sent to these services to generate the response, under Google Cloud's data-processing terms. We do not use your content to train AI models.

5. Analytics

In the app, we use PostHog to understand how Sayble is used and where it can improve — which screens are visited, where users get stuck, and whether features are working. Analytics events are associated with your anonymous identifier and include your general learning context (your field and its area, your native language), your subscription plan, your platform and app version, how you move through the app and, if you answered it, how you heard about Sayble.

App analytics never include your display name, your role, the company you are aiming for, your practice conversations, your writing, your recordings, or the content of your evaluations; when a practice session is scored, they receive only its numeric scores. They do not keep your IP address or your location, and sessions are not recorded.

We do not use advertising identifiers, we do not track you across other companies' apps or websites, and we do not sell or share your data for advertising.

On our website, getsayble.com, we use Google Analytics to learn how visitors find Sayble. It measures the home page and the page for each professional area — not the support, certificate-verification or administration pages — and records which pages are viewed, how the visitor arrived (for example, from a search engine, a social network or a link with a campaign name), an approximate location (country and city) derived from the IP address, the device and browser, and how the visitor uses the page, such as how far they scroll and which links they follow, the one to the App Store included. According to Google, Google Analytics does not log or store IP addresses.

Google Analytics stores cookies in your browser to recognize a returning visitor. We keep its data for 14 months, we have not turned on Google signals, the website's analytics are not linked to any advertising account, and nothing measured on the website is connected to your account in the app. You can refuse these cookies in your browser settings or install Google's opt-out browser add-on. Google explains how it uses this data in How Google uses information from sites or apps that use our services.

6. Where your data lives

Sayble and its website run on the following service providers, which process data solely to provide their services to us:

  • Google Cloud Platform / Firebase (United States) — application hosting, database, and anonymous authentication.
  • Google AI services (United States) — AI conversation, evaluation, translation, and speech processing.
  • PostHog Inc. (United States) — product analytics.
  • Google Analytics (United States) — visit statistics for getsayble.com (section 5).
  • Resend (United States) — delivery of support emails: the address you give us and our replies to it.
  • Apple (United States) — In-App Purchase, the DeviceCheck trial marker and, if you use it, iCloud Keychain, which keeps the credential that opens your account (section 7).

Your information is therefore stored and processed in the United States, regardless of where you use Sayble from. These providers act as data processors under their respective data-processing agreements.

7. Data retention and deletion

Your data is kept while your anonymous account exists, so your progress and history remain available to you.

You can delete your account from inside the app, in Account → Privacy & Legal → Delete account. It permanently erases your profile, your progress and history, your practice conversations and reports, your certificates, your nickname and your seat in the current league, and the support requests you sent from the app. What stays: a record that an Apple transaction was already credited, so it is never credited twice; the standings of seasons already closed, which keep the nickname, the anonymous identifier and the final position they recorded; the app analytics events described in section 5, which keep the anonymous identifier and nothing that connects it to you once the account is gone; the automated review's verdict on a nickname, kept with no link to any account so the same nickname always gets the same answer; and the DeviceCheck marker that your device used its free trial (section 3). Purchases themselves stay with Apple.

Deleting the app from your device does not delete the account: the credential that opens it stays in your device's keychain, and in iCloud Keychain if you use it, so reinstalling Sayble opens the same account with its progress. To erase your data, use Delete account.

A support request sent from our website carries the email address you gave; to have it erased, write to us from that address.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or object to the processing of your personal information. Because Sayble accounts are anonymous, the practical way to exercise these rights is inside the app itself: your profile is fully visible and editable in Account, and Delete account erases it (section 7). For anything else, contact us at the address below.

9. Children

Sayble is designed for working professionals and is not directed at children under 16. We do not knowingly collect information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://getsayble.com/privacy. If a change meaningfully affects how your information is handled, the app will tell you.

11. Contact

Sky Innovation SpA
RUT 77.372.286-2 — Chile
Email: support@getsayble.com
Website: https://getsayble.com